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For Our Guests

We Hope You Enjoy Your Stay

Guest Information

We will liaise with guests leading up to their visit to organise check in procedures to enable a smooth start to your stay. You will be given a 24-hour telephone number that you can text in case of emergency.

All properties are self catering, but we do provide basic cleaning materials, a couple of toilet rolls per toilet and hand washes as well as a selection of tea, coffee and biscuits.

Please note that stays of more than 1 week will have weekly cleans included within the rate charged.

If you are travelling with young children, a travel cot and high chair can also be provided at a rental cost of £10 per item.

For places to eat, drink and visit in and around Durham visit our page for Things to Do.

Toast Lettings Bookings Terms and Conditions and home page Specialist Holiday and Short Term Letting. Guests

Booking Terms & Conditions

General (Leisure Guests Only)
  • Bookings are to start on the check in date and end on the check out date.
  • For bookings for longer than 1 week please contact us for the best deals.
  • Bookings can be made online or by email.
  • Payment will only be accepted by credit/debit card.
  • A reservation fee of £100 is due on booking. Final balance is due 6 weeks before date of arrival. If the booking is made within 6 weeks of arrival the total cost will be due on booking.
  • Your booking will be confirmed by email.
  • Please note that booking amendments are subject to a £125 administration charge.
  • The remaining balance for bookings is due 6 weeks before your arrival date, if you are unable to make this payment then please get in touch at your earliest convenience. Nonpayments will result in the booking being cancelled.
  • Please note that all deposits made are nonrefundable.
  • Please note that Corporate Clients are dealt with under separate Terms and Conditions negotiated at time of first booking.

We recommend that you take out cancellation insurance when you book. If you cancel more than 6 weeks before your booking is due to begin then you will lose your deposit. Any bookings cancelled within 6 weeks of the booking start date will be non-refundable.

Check In / Out

Check in is available from 3pm on the date of arrival. All lets should be vacated by 10.00am on the day of departure. For extensions of check in/out times please contact Toast Lettings.

Property Use

All properties are to be used solely as short term lets. All lets should only be occupied up to the amount of people specified on the property details. More than the quoted number of people will not be permitted. Parties and gatherings are prohibited. We reserve the right to refuse admittance if these terms are not observed and will deem the hire cancelled therefore forfeiting the deposit.

Data Protection

Toast Lettings are the sole data controller of all data given to us by clients and prospective clients and will work according with the Data Protection Act 1998 at all times.


Pets may be allowed in some properties. Please contact us for details.


Should there be any cause for complaint before, during or after your stay please contact us as soon as possible.

Breakages and Damage

Please report any damage to us immediately. Blatant, malicious damage will be charged. It is the sole responsibility of the guest to ensure that the property is secure at all times during the stay and that any loss is reported immediately. Unreported losses may be charged. Lost or non returned keys and parking fobs will be charged at £50 each.


Smoking is not permitted within any properties.


Toast Properties Limited T/A Toast Lettings, Toast Urban or Toast Rural acts as a holiday letting and management agent and can take no responsibility for any causes of injury, death or distress caused by the said properties.

Fully Managed by Toast, Guests

Fully Managed by Toast Lettings

As well as looking after properties for clients, Toast Lettings also advertise properties that are owned and managed by the owners. Where you see this logo, Toast Lettings fully manage the property.

If this logo is not seen the owners are responsible for all enquiries after the initial booking.

Toast Lettings only deal with high quality accommodation and welcome any questions. Contact us here.

What Our Guests Have Said...

Granville House, Alston

"Charming cosy cottage"

The cottage is just off the main street in Alston and just a few steps away from a spar shop & one of the four pubs. The view from the rear of the cottage is beautiful with the hills & a river running nearby & a large playing field. We stayed for Christmas which was lovely, especially with the log fires burning. Would certainly stay there again.

Clements Wharf, Durham City

"Better option than a hotel for us!"

Wanted a lazy weekend to celebrate an important birthday. Chose an apartment over a hotel and pleased that we did as this one was as nice as a hotel! Personal, friendly contact with Toast Lettings. Location great, just a couple of minutes from the market place. Good choice of places to eat out in Durham and lots to see and do.

Dalton Crescent, Durham

"Perfect for a family"

If I could take this house with me on every family holiday, I would be delighted. Toast letting staff excellent, house spotless and comfortable and lots of space. Lots of baths, showers and toilets for everyone getting ready for a wedding. Ideal!

We need more properties

We have a network of clients who are asking us for serviced accommodation lasting for a few nights up to a few months.

We offer a flexible approach to short-term lets. We work closely with owners to ensure that they are able to use their own property when they wish to do so. You may wish to reserve your property for a special occasion or simply want to use it if it happens to be free. We are happy to help you make such arrangements.

What we can do for you